HONESTY
I’ll get down to the nitty gritty of it all. I don’t count worms!!! I try my best to make sure you get more worms than what you’re order calls for. This reduces labor/time spent on filling orders. Which means more value for my customers. This is how I can offer worms at some of the lowest prices on eBay.
HOW I DEAL WITH UNSATISFIED CUSTOMERS:
When a customer sends me an email stating that they are unsatisfied or that their worms arrived dead I typically reply within 24hrs, in most cases less. I will ask a few questions and when I receive a reply I will either send you more worms or refund your money. I am shipping live animals and around 2% of my orders unfortunately don’t arrive safely. If you believe you didn’t receive the correct amount of worms? I say no problem! Let me ship you more!
What about worms left in a mailbox?
It states in my ad that worms left in a mailbox will not be guaranteed. I understand that people make mistakes so all I ask for is the customer to pay for shipping and I send a replacement order the following Monday. I also ask that the customer pays for shipping AFTER the safe arrival of the worms.
FUN!!!
Isn’t fun what raising worms is all about? At least for me it is. Believe me, I won’t be retiring anytime soon from the profits of my worm business! It’s really just a hobby for me. There are plenty of other things I can do to make better money. I sell worms because I enjoy talking with others and helping people raise Red Wigglers. Really, I just think worms are amazing little creatures!
THANK YOU!!!
To all my customers who have helped to make this a fun and positive experience. It’s because of you that I will continue with this hobby. I look forward to talking with you and sharing our experiences. My site has received over 1,000 hits in just a few months. People from Canada, Belize, and the Netherlands have even found my site. I appreciate all of you ‘Worm Wranglers’ out there. Please feel free to say hi even if you are not a customer. Thanks!
Tony Rogers
BigSkyWormCompany
Big Sky Worm Company 